Effective 24 October 2026. When you use E.D.A SocialHub, you trust Exotic Digital Access with account details and the content you choose to manage. This notice explains how that information is used and how to contact us about it. It applies to SocialHub; social networks, payment providers and other linked services have their own notices.
What you provide
Registration and account use may include your name, username, email address, phone number, country, address and sign-in details. We also receive the messages you send for support, plan and payment records, and any posts, media, prompts or other material you submit through the tools you use. Required fields are shown on the relevant form; without them, we may not be able to create your account or fulfil the request.
Connected social accounts
When you authorise a platform connection, SocialHub receives the profile information, access permissions and tokens needed for the actions you request. Posts and media you publish are sent to that platform. Available publishing and reporting data depend on the permissions you grant and the provider's rules. Only connect accounts you are authorised to manage.
How your information is used
We use information to operate your account, deliver the plan you choose, prepare and publish your instructions, provide reports, process service payments, answer questions and protect the service against abuse. Technical records such as IP addresses, request details and error logs help diagnose problems and investigate suspicious activity. Cookies support sign-in, forms and site choices as explained in our Cookies Policy.
Who receives it
Information is shared where needed with the social networks you connect and the providers supporting hosting, communications, payments or a feature you choose. If you use AI tools, the prompts and material submitted for that task may be sent to the AI provider for processing. Do not put passwords, confidential client records or sensitive personal information into prompts or posts unless you are authorised and the feature is appropriate for that information.
We do not sell your personal information. We may disclose information when required by law or to investigate misuse and protect people's rights. Providers may process information outside Kenya; the location and treatment of data also depend on the service you connect. Contact us before submitting information if you need specific processing-location or contractual safeguards confirmed.
Security checks and IP location
To help identify abusive traffic, the application can use your IP address to look up an approximate country or city through GeoPlugin and keep visitor security records. This is IP-based location information, not a request for your device GPS location. The cookie-choice controls do not collect the cookies sent by your browser or perform their own location lookup.
Why we process information
Account and publishing information is needed to provide the service you request. Security and diagnostic records help protect the service and investigate misuse. We also process information when required by law, and seek consent where it is required for an optional activity. Contact us if you want to understand or challenge a particular use of your information.
Your role when managing other people's content
If you manage profiles or upload personal information for a client, team or organisation, make sure you have authority to do so and provide any notices required for your activity. Public posts can be copied or retained by others. Removing material from SocialHub does not automatically remove published copies or the destination platform's records.
Security and retention
We use access controls and other technical safeguards to protect the service, but no online service is risk-free. Keep credentials private and report suspected unauthorised access promptly. Information is retained as needed to provide the service, resolve support and security issues, and meet applicable legal obligations. Ask us about closing your account or deleting information; some records may need to be retained, and third-party retention follows the relevant provider's policy.
Your choices and privacy requests
You can update account information through the available settings, revoke a platform connection through that provider and contact us to request access, correction or deletion, or to object to processing where applicable. We may need to verify your identity before releasing or changing records. You can also raise a concern with Kenya's Office of the Data Protection Commissioner. The service is intended for adults aged 18 and over, not for children.
Changes and contact
We will publish updates here with a revised effective date. For a privacy request, tell us which account and information your request concerns, without sending your password.
Contact Exotic Digital Access at info@exoticdigitalaccess.co.ke or +254 113 665 235. You can also visit Rehema House, Standard Street, CBD, Nairobi, Kenya. Please never send us your password or private platform tokens.