Effective 24 October 2026. These terms explain what to expect when you use E.D.A SocialHub, a social media management service provided by Exotic Digital Access in Kenya. Read them alongside our Privacy Policy and the plan or written service agreement you choose.
Your account
You must be at least 18 and authorised to act for any business or social profile you connect. Give us accurate registration details, keep your sign-in credentials private and tell us promptly if you suspect someone else has access. You are responsible for activity you authorise through your account.
Your content and connected profiles
Your content remains yours. You give us the permission needed to store, process and send the posts and media you submit so we can provide the features you request. Only connect profiles you own or have permission to manage. Check the destination, timing, accuracy and rights to every post before publishing or scheduling it.
Do not use SocialHub for spam, fraud, impersonation, unlawful surveillance, malware, unauthorised access or content that infringes another person's rights. Respect the rules of each social network and the permissions granted by the profile owner. We may restrict misuse to protect the service and other people.
AI tools need your judgement
AI tools can help you draft content, but their output may be inaccurate, inappropriate or similar to other material. Review it before use. You remain responsible for what you publish; AI output is not professional advice or a promise of results.
Plans, trials and payments
Check the price, duration, features and limits shown for your selected plan before ordering. A trial is limited to the allowance and period displayed for that offer. An upgrade does not remove social-network restrictions. Billing, renewal, cancellation and any refund arrangements follow the terms shown when you order or your written agreement with E.D.A; these pages do not introduce a new automatic-renewal or refund promise. Contact us before paying if anything is unclear. Mandatory consumer rights are not excluded.
Availability and publishing
SocialHub relies on your internet connection, our hosting and third-party platforms. Maintenance, provider changes, expired permissions or an outage can interrupt access or delay a scheduled post. We do not promise uninterrupted access, guaranteed reach, rankings, engagement or sales. Check important posts on the destination platform, especially when timing is critical.
Ending access
You can disconnect profiles through the relevant platform and contact us about closing your SocialHub account. Disconnecting a profile does not remove posts already published there. Save the content and records you need before closure. We may suspend access for unlawful use, security risks, or unpaid charges due under your agreement; contact us if you believe a restriction is a mistake.
Our software and responsibility
E.D.A and its licensors retain rights in the service software, design and branding. Do not copy or resell them without permission. To the extent permitted by applicable law, we are not responsible for third-party outages or losses arising from content and instructions you supply. Nothing here removes rights or responsibilities that cannot lawfully be excluded.
Changes and questions
We will publish revised terms here with an updated effective date. Check this page when choosing or renewing a service. A specific written agreement with E.D.A takes precedence where it addresses the same service terms.
Talk to us
Contact Exotic Digital Access at info@exoticdigitalaccess.co.ke or +254 113 665 235. You can also visit Rehema House, Standard Street, CBD, Nairobi, Kenya. Please never send us your password or private platform tokens.